Matlock Counsel is a client-management workspace for personal-injury firms. You are responsible for the accuracy of client, matter, file, note, task, and demand information entered into the platform.
Client and matter information — including names, phone numbers, email addresses, files, notes, medical information, and case details — must be handled in accordance with your professional duties and applicable law.
You may use Matlock Counsel only for your firm's authorized client-management, matter-management, drafting, and internal collaboration workflows. You may not use platform access to misuse, export, or redistribute data outside your firm's permitted practice operations.
You agree to provide competent, ethical legal representation to any client you retain through Matlock Counsel, in accordance with your state bar's rules of professional conduct.
If you believe platform data, generated content, or workspace behavior is inaccurate or incomplete, you are responsible for reviewing and correcting it before use. Contact support for technical issues affecting workspace access or data integrity.
Matlock & Partners operates Matlock Counsel as a technology platform. We are not a law firm and do not provide legal services. We are not liable for case outcomes, settlement amounts, or the actions of any attorney or client on the platform.
Matlock & Partners may use anonymized, aggregated data from the platform to improve AI case evaluations, settlement estimates, and platform features. No personally identifiable attorney or client information will be shared publicly.
Either party may terminate this agreement at any time. Workspace access, data export, retention, and deletion are governed by the operational policies in effect for your firm account and any separate written agreement with Matlock & Partners.
The Counsel AI Chat product at /chat is offered free of charge. Using it constitutes acceptance of the sections below in addition to the Matlock Counsel terms above. If you do not agree, do not send messages.
Counsel AI Chat is provided at no monetary cost in exchange for your usage data. By sending a message you grant Matlock & Partners a non-exclusive, perpetual, royalty-free license to use that usage data — as defined in section B — to operate, evaluate, and improve the product, train our internal evaluation systems, and produce aggregated, de-identified analytics. We do not sell your data to third parties and we do not provide your prompts or responses to model providers for training.
For each chat turn we record: the tokenized text of your message and the model's response (see section C), the model identifier (e.g. anthropic/claude-sonnet-4-6), the preset identifier if any (e.g. demand-letter), an anonymous per-browser device identifier set as an HTTP-only cookie, an opaque per-conversation identifier, the response latency in milliseconds, and approximate token counts. We do not collect your name, email, phone number, IP-derived precise location, or any other personally identifying information about you the user.
Counsel AI Chat substitutes detected client personally identifying information — names, postal addresses, phone numbers, email addresses, Social Security numbers, dates of birth — with deterministic placeholder tokens (e.g. CLIENT_001, ADDRESS_001) inside your browser, before any text leaves your device. The model providers and Matlock servers receive only the tokenized text. The mapping between tokens and the original raw values lives only in your browser session and is never transmitted to or stored by us. Rehydration happens locally at render time so you continue to see the original text.
Detection is heuristic. We use regular expressions tuned for common patterns; some PII may not be detected, particularly unusual names, contextual identifiers, or PII embedded in atypical formats. You remain responsible for what you paste into the chat and for compliance with your client confidentiality obligations.
Do not paste content into Counsel AI Chat that is subject to attorney-client privilege, attorney work-product protection, a confidentiality order, a sealing order, the Health Insurance Portability and Accountability Act (HIPAA), the Health Information Technology for Economic and Clinical Health Act (HITECH), the Gramm-Leach-Bliley Act, or comparable state law — unless you have determined, in your independent professional judgment, that doing so is consistent with your duties under your state bar's rules of professional conduct and any applicable protective order. Tokenization reduces but does not eliminate disclosure risk and is not a substitute for that judgment.
Counsel AI Chat routes your tokenized requests through Vercel Inc.'s AI Gateway to the model you select. Available providers are Anthropic PBC (Claude family), OpenAI OpCo, LLC (GPT family), and Google LLC (Gemini family). Vercel, Anthropic, OpenAI, and Google operate under their own terms and privacy policies; we configure each provider to disable training on customer data and to retain content for the minimum operational period each provider permits. We do not control any provider's incident response, security posture, or future policy changes.
Counsel AI Chat produces drafts, summaries, and analyses generated by large language models. It is not a lawyer, does not practice law, and does not form an attorney-client relationship with you. Output may be inaccurate, incomplete, outdated, or jurisdictionally wrong. Independent attorney review is required before any output is used with a client, filed with a court, or sent to opposing counsel. Matlock & Partners disclaims liability for any use of Counsel AI Chat output in your practice.
Matlock & Partners is a technology platform. Use of Counsel AI Chat does not create an attorney-client relationship between you, your clients, and Matlock & Partners, and does not waive any privilege or work-product protection you hold with respect to your own clients. You remain solely the attorney of record for any matter you discuss in the chat.
You will not use Counsel AI Chat to: violate any applicable law or your state bar's rules of professional conduct; generate output intended to harass, defame, or deceive; attempt to identify, deanonymize, or surveil any individual; reverse-engineer model providers; transmit malware or attempt to compromise the platform; submit content that infringes intellectual property rights; or perform automated bulk querying that materially exceeds normal interactive use. We may rate-limit, suspend, or revoke access if we reasonably believe usage violates this section.
Counsel AI Chat is provided on an “as is” and “as available” basis. We may modify, suspend, or discontinue the product, change the available models, change the data we collect, or change these terms at any time without notice. Material changes to data collection will be posted on this page; continued use after a change constitutes acceptance.
To the maximum extent permitted by law, Matlock & Partners disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. In no event will Matlock & Partners' aggregate liability arising out of or relating to Counsel AI Chat exceed one hundred U.S. dollars (US$100). Some jurisdictions do not allow exclusion of certain warranties or limitation of liability; in those jurisdictions our liability is limited to the smallest amount permitted by law.
To request deletion of telemetry tied to your device identifier, email privacy@askmatlock.com with the device id (visible to you in your browser's counsel_ai_device cookie) and we will delete matching rows from counsel_ai_chat_events within thirty (30) days. We may retain backups for up to ninety (90) additional days for disaster recovery only.
These additional terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles. Any dispute will be brought exclusively in the state or federal courts located in New York County, New York, and you consent to personal jurisdiction and venue there. If any provision is held unenforceable the remainder remains in effect.
Last updated: 2026-05-30 · Matlock & Partners